Q. What is the key difference between ACCELERATE and the standard claims service?
A. ACCELERATE is much faster processing as it issues a claim automatically for you after an agreed period if there is still a balance outstanding on CaseManager. Our standard claims service requires you to instruct us at each stage of a case and can therefore take much longer if you are not focusing on your old debts with Lovetts. Click here for a comparison

Q. How do I instruct you?
A. Our online system enables you to enter details of your debts with the minimum of effort. We need the name and address of the debtor together with a breakdown of the outstanding balance by monthly totals. We will already know from the initial application process what your terms of business are and will apply compensation and interest against monthly balances. You will need to notify us if you change your terms.

Q. What if my payment terms are 30 days from date of invoice?
A. Very few accounting systems let alone receivables systems enable you to chase individual invoices on the actual date they become due. For the ACCELERATE service we calculate interest as though the account terms were nett monthly. Unless invoices are extremely large, the loss of interest is minimal. The Compensation Fees usually significantly exceed the recoverable interest. Should you wish to use our standard Late Payment Demand service at £2, this can accommodate individual invoices but you don't get the benefit of free Late Payment Demands and free web messaging during the LPD process and you have to do more of the work!

Q. How do I update the case?
A. Logon to CaseManager through the secure password system and select ACCELERATE cases. Highlight the case that you want to update, then using the drop-down boxes select the action that you want to take and follow the on-screen prompts.

Q. ACCELERATE offers me free LPDs. Could I be responsible for any other charges at this stage of the claims process?
A. The majority of debtors respond direct to our clients. As your solicitor we have a duty of care to you and should a debtor communicate with us we must act in your best interests. This includes negotiating on your behalf e.g. to get the debt paid or get further details of a dispute or payment claim. We therefore charge fees for all debtor communications and cheque processing to cover our time involvement. Full details are explained in our Price List. Anything out of the ordinary would be referred to you and any potential costs discussed before we proceeded on your behalf.

Q. Why do you fax to remind me that a Claim is due to be issued rather than send me an e-mail?
A. By sending a fax to your office we have a definitive record that the notification has been received at your end. E-mails are not as reliable as faxes and are more personal to the user. Should you be off ill or on holiday the fax can be seen and actioned by other staff in your company. We do ask that you deputise someone to handle cases in your absence who has been trained on CaseManager.

Q. What happens if a claim is issued against a customer who has already paid?
A. Sometimes payments don't get correctly allocated or simply "missed". Where this happens, we will apply to the Court to cancel the claim on your behalf. In these circumstances you will be responsible for the costs and disbursements incurred. Depending on how long it is after the Issue, a Claims Paid defence may be entered by the debtor and will have to be dealt with. Should the debtor have been late with their payment and has not paid the Interest and Compensation Fees, we are able to apply to the Court to amend the balance and the reduce the costs but the economies of doing this will need to be considered.

Q. Occasionally I may want an alternative form of Execution. Is this possible?
A. Yes it is. You will need to contact us via CaseManager before the date that judgment and execution is due to be entered. On balances still shown as outstanding on CaseManager we will be issuing the Judment and Execution automatically on the due date.

Q. What happens if a payment that I notified you of is subsequently dishonoured?
A. Prior to issue of the claim you can advise us through CaseManager’s Contact Form to reopen the case and proceed to issue the claim based on the dishonoured cheque under our standard service [we will have to enable the extra services for you]. Where a claim has already been issued we automatically wait 10 days from the date of your notification before advising the Court. Payments during the Execution stage should not be made direct to you as the Bailiff or High Court Enforcement Officer may be in possession of assets and this could undermine his responsibilities.

Q. My debtor paid the capital sum but not the compensation and interest. What will you do to recover this for me?
A. CaseManager will show the revised balance due after you post the payment information. We will then issue a claim to recover your compensation and interest. Where the debt had been disputed you must advise us before a claim is issued as you may not be eligible to claim these amounts. It is unlikely that the court would accept a defence against late payment charges.

Q. Does your system allow me to use both ACCELERATE and your other LBA/LPD services?
A. Yes. The input form differs between the various services, as does the pricing and methodology. Click here for a comparison between our different services. You will be able to switch between the services whilst online.

Q. Why do I get free LPDs with ACCELERATE but not with your standard claims service?
A. ACCELERATE is more heavily automated and does not require us to ask for additional information for the issue of the claim. We rely on your initial instructions and any updates that you provide us with online and already have your authority for issuing the Claim and entering Judgment and Execution. The system is designed to eliminate delays for us in "awaiting instructions" therefore the process is more streamlined and we can pass on savings to you.

Q. What costs are involved with issuing a claim?
A. The Price List for ACCELERATE can be down-loaded here. A full quotation together with a copy of our Terms of Business will be emailed to you on acceptance of your application.

Q. What will the initial ACCELERATE letter to my customer say?
A. Click here to see the letter that we will send.

Click here to apply for an ACCELERATE account with Lovetts